GUARANTEE ON PRICE The price of the holidays are guaranteed as per brochure with the exception of any government increases in taxation. In the event of any taxation increases the company reserve the right to pass on same increases.

MAJESTICS CLIENTS TRUST ACCOUNT - Total Security for all Prepayments Held at Barclays Bank, Newton Abbot, Devon. Trustees of Account - Partners Majestic Tours, Teignmouth, Devon. The Trust Account details are fully available for inspection by the Department of Trade and Industry. By law, monies are only transferred to Majestic once you have completed your holiday.

SELF-DRIVE HOLIDAYS Many clients prefer to travel by car and join the holiday at the resort. Please note that local or hotel car parking charges may apply.

CREDIT AND DEBIT CARDS Majestic will accept cards but reserve the right to pass on card charges and administration costs. These are set at 2.75% of the cost of the holiday for all credit cards and 1% per transaction on debit cards. We make no charge for accepting cheques, cash or postal orders.

SMOKING on Coaches is PROHIBITED BY LAW.

UNREASONABLE CONDUCT Majestic reserve the unconditional right to refuse a booking or terminate a holiday should it be our, or our representative’s, reasonable opinion that the clients behaviour is likely to cause distress, danger, offence or damage to others. Majestic’s responsibilities to the client will cease at such a termination. Majestic will not be responsible for the clients return travel arrangements and will not pay compensation, costs or refunds for the curtailment of the holiday.

THE HOLIDAY There are times when, due to circumstances beyond our control, the holiday may vary from the brochure description. The company reserves the right to make these changes provided the holiday remains of a similar standard to that originally described. Other than in an emergency, or circumstances beyond our control during the holiday, Where any major changes are made, including change of resort, lower standard of hotel for more than two nights or significant change of departure point (but excluding changes of excursions, itineraries or upgrades of accommodation), you will be notified of these changes and be given the choice of:
a) Accepting the holiday as modified.
b) Changing departure date or holiday.
c) Cancelling your holiday with 100% refund.

LUGGAGE Each Majestic Tours client is allowed one medium sized suitcase (up to 30´´x 24´´) plus an overnight bag where appropriate. Your driver/courier will ensure that every care in handling your luggage is taken. However, Majestic Tours cannot accept responsibility for loss or damage to luggage unless it is established that it is caused by the Company’s negligence. It is therefore highly recommended that passengers take out a nominally priced insurance policy against such loss or damage. Please note all Prescribed Medication and items of value should be kept on your person.

HOTELS AND FACILITIES In the event of unforeseen circumstances Majestic Tours may deem it necessary to relocate the tour and thus reserve the right to use alternative accommodation without notice. Please note we cannot guarantee the operation of lifts, swimming pools, leisure equipment etc. and accept no liability where they are out of use.

LATE ARRIVALS The company will not delay the departure of the coach if you arrive late at your arrive late at your departure point or on advised times on excursions days. The Company is not liable for any loss or expense suffered by passengers because they arrive late.

CANCELLATION OF HOLIDAY Events can occur which cause the Company to have to cancel the booking. In case any of these unlikely events occur we reserve the right to withdraw any holiday from the brochure and to refund to you all payments made. This shall be the limit of the Company’s liability, but every effort will be made to find you a suitable similar alternative. N.B. All brochured holidays are subject to obtaining a minimum number of persons. Where this is not achieved, clients will be informed of tour cancellation at least 28 days prior to departure. (Cancellation notice may be shorter on special holidays). Our liability shall be limited to full refund of all monies paid. Alternative holidays will be offered subject to availability.

DELAY In the event of delay on outward or return journeys the company shall make every effort to provide evening meals or accommodation as required to fulfil the package. However, we do recommend our insurance policy which offers comprehensive protection for delays over 12 hours.

SPECIAL REQUESTS These will be passed on to the relevant persons and provided where possible, but will under no circumstances be guaranteed.

COMPLAINTS PROCEDURE With regards accommodation, immediately inform hotel management or reception staff, of any problems. The driver/courier must be informed of any complaints immediately to allow rectification of any problems. Written complaints must be received by the Company within seven days of return from your holiday. No liability will be accepted for complaints not passed on to the driver nor for those received beyond the stated time limit.

LIABILITY The Company shall in no circumstances be liable for any loss, damage, additional expense, disappointment, frustratic injury, death or other harm suffered by any passenger, as a result of any breakdown, delay, change of route, accident or otherwise in the course of the holiday caused other than by the negligence of the Company, its servants or agents who are under the direct control of the Company. All arrangement made for hotel accommodation and for the use of road vehicles, ships, aircraft, trains and other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger and on the express condition that save aforesaid the Company will not be responsible for any loss, delay or inconvenience sustained by or caused to passengers in any such hotels, vehicles, ships, aircraft, trains or other means of conveyance.

EXCURSIONS AND ATTRACTIONS Majestic will endeavour to fulfil all excursions as described in the itineraries. However, Majestic reserve the right to change the details where necessary e.g. due to closure of historic houses or attractions. Where possible, suitable alternatives will be provided in keeping with the tour. In the event of an excursion being changed or withdrawn, it will not be deemed to be a major change on the holiday and will not be accepted as a reason for cancellation. Channel crossings are by tunnel or ferry. Majestic reserve the right to use, or change to, either without notice.

HOTEL RATINGS All tourist classifications are based on information provided by the hotels at the time of going to press. Occasionally, the hotel may decide to de-classify. This is not a sign in change of standard or loss in quality but is generally due to a corporate decision e.g. with Hilton Hotel. Ratings are indicative of facilities e.g. hairdryers, night porters etc. and not necessarily of superiority in standards.

SEA-VIEWS AND SUPPLEMENTS Occasionally, hotels charge for sea-views or premium rooms. Where these have been paid for in advance, every effort will be made to secure the required request. However, we cannot guarantee availability and, if on arrival at a destination, the request is not fulfilled, Majestic’s sole liability will be the refund of the supplements paid.

HOTEL ENTERTAINMENT AND THEMES A wide variety of entertainment is supplied by the hotels from dancing to pianists to bingo. We have tried to indicate those holidays in which it is provided. Please note however, that the style and frequency of entertainment is always at the managements discretion. Similarly, a hotel may be operating a theme (such as Turkey & Tinsel, Country & Western, Olde Time...) which we have not featured in our package. We will endeavour to inform you of such entertainment. However, providing Majestic fulfils the package originally sold, we do not consider the imposition of themes to be detrimental to the holiday and will not consider compensation claims.

DISABILITY It is essential that you inform us of any disability or special needs, for example wheel-chairs, oxygen cylinders... We can then advise if a particular holiday is suitable. Majestic coaches have no special fittings. However, providing you can make the few steps required to board the coach, we are confident we can cater for you. Please note, occasionally, inclusions such as stately homes do not offer full access to wheelchairs . We accept no responsibility for this and suggest you contact the relevant bodies directly.

COACHES AND SEAT ALLOCATIONS Majestic operates 53 seat coaches for its UK and Irish programmes and 49 seat executive coaches with on-board w.c. for the majority of its continental programme. Seat numbers are allocated on the majority of tours, but are not guaranteed. However, we do not allocate seat numbers on our feeder services. Please note: circumstances may occur, before or during a holiday, where Majestic needs to supply a coach of differing size and specification, without expected facilities (e.g. on-board w.c.) or on which facilities may not be operating. Majestic reserves the right to change your seat numbers, or standard of coach, at any time, before or during the holiday, and without notice.

SEAT BELTS It is a LEGAL REQUIREMENT for all coach passengers to wear safety belts where these are fitted to the vehicle

PASSENGER TRANSFERS & FEEDER COACHES To enable a wider selection of departure points, you may be required to change coaches at a central service area.

MAJESTIC HOLIDAY INSURANCE Before you purchase your travel insurance we are required to bring a number of important facts to your attention .

YOUR CERTIFICATE OF INSURANCE. This contains the FULL details of what is and what is not covered. Please read it carefully to ensure that you understand the cover provided. If you would like a specimen copy, this can be made available to you on request.

YOUR INSURANCE contains conditions which relate to your health and that of others not necessarily travelling with you, but upon whose well being your holiday depends. If you know of any reason, medical or otherwise, as to why you may need to claim under your policy, you must advise us before you effect cover.

CONDITIONS AND EXCURSIONS. These limit or restrict the cover provided by your insurance. Some apply to all sections of the certificate and some specific to certain sections.

CLAIMS FOR PERSONAL BELONGINGS: Cover under your insurance for personal belongings is not on a “new for old” basis, so if you make a claim, deductions may be made for wear and tear.

SUMS INSURED: All sections of your policy have a limit on the amount that your insurers will pay. You should read and understand the limit which applies to each section.

EXCESSES: Although some insurance schemes are subject to policy excesses which means that if you receive a settlement for a claim, an amount specified in your policy will not be paid to you, your Majestic policy bears no such excesses.

REASONABLE CARE: Your insurers require that you take reasonable care to protect yourself and your personal belongings at all times, and to act as if you were not insured.

DANGEROUS SPORTS OR PASTIMES: You should check your policy to make sure that you are covered for all the activities which you intend to undertake during your holiday.

MAJESTIC HOLIDAY INSURANCE - MAIN INCLUSIONS In the event of cancellation due to UNEXPECTED illness to the insured, or relative or friend with whom the insured is travelling, a full refund will be made. Personal Accident limit £15,000, Personal Liability limit £2,000,000, Medical Expenses limit £2,000,000, Personal Property limit £1,500, Personal Money limit £400. HomePlan Approved Tradesman assistance. Full details of insurance as on policy. If purchased, you will be sent a full detailed policy with your confirmation. On receipt you will have 14 days to cancel the insurance by returning the policy to Majestic Tours. REMEMBER - The Majestic Policy charges NO EXCESS on claims.

INSURANCE FOR BRITISH HOLIDAYS - OPTIONAL We recommend you take out insurance to cover unforeseen events as per the policy.

INSURANCE FOR CONTINENTAL, IRELAND AND JERSEY HOLIDAYS - ADEQUATE COVER IS ESSENTIAL You may purchase Majestic’s policy, which is fully comprehensive, or you must provide proof of alternative insurance.

ADDITIONAL BRITISH BOOKING CONDITIONS All bookings are confirmed on receipt of non-refundable deposit of £50 per person. Balances are due 6 weeks prior to departure dates. (Where booking is made within six weeks of departure the full amount is payable).

ADDITIONAL CONTINENTAL AND S. IRELAND CONDITIONS All bookings are confirmed on receipt of non-refundable deposit of £50 per person. Balances are due 8 weeks prior to departure dates. (Where booking is made within eight weeks of departure the full amount is payable).

ADDITIONAL BOOKING CONDITIONS – JERSEY All bookings are confirmed on receipt of a non-refundable deposit of £150 per person. This is to cover the cost of flights which are purchased in your name at the time of booking. Balances are due 10 weeks prior to departure.

CANCELLATIONS Should you wish to cancel your holiday after a confirmed booking, you must telephone Majestic as soon as possible. However, the date of cancellation and the processing of any claims will be taken and made as the date that the company receives such cancellation in writing.

SINGLE PASSENGERS Please note: Single Room Supplements may be applicable (even when not indicated in the brochure). Please check at time of enquiry.